Shipping Policy for Usqualityshirts.com

Thank you for shopping at usqualityshirts.com.
This Shipping Policy explains how your orders are processed, produced, and delivered.
By placing an order, you agree to the details below.

1. Production Time (Made-to-Order Products)

All items on our website are print-on-demand and created especially for you.
Production times vary depending on the product:

  • Apparel (T-shirts, hoodies, sweatshirts): 10–12 business days

  • Footwear & custom premium items: 18–25 business days

  • Accessories (bags, caps, etc.): 10–15 business days

Production begins once payment is confirmed.
Orders cannot be changed or cancelled once they have entered production.

2. Shipping Time & Delivery Estimates

Shipping times depend on the destination:

United States & Canada

  • Standard Shipping: 5–10 business days

  • Total time (production + shipping):
    → Apparel: 15–22 days
    → Footwear: 23–35 days

Europe, UK, Australia

  • Standard Shipping: 7–14 business days

Rest of the World

  • Standard Shipping: 10–20 business days

These are estimated timeframes; delays may occur due to customs, weather, or high-volume seasons.

3. Shipping Costs

Shipping rates are calculated at checkout based on:

  • Delivery location

  • Product weight and type

  • Ongoing promotions or free-shipping offers

We sometimes run free-shipping campaigns for selected items or minimum order amounts.

4. Tracking Information

Once your order is shipped, you will receive:

  • A shipping confirmation email

  • A tracking number

  • A link to track your package directly

Tracking updates may take 1–3 business days to appear.

5. Incorrect or Incomplete Addresses

Please ensure all shipping details are correct before placing your order.

We are not responsible for:

  • Incorrect or missing address information

  • Failed deliveries due to customer error

  • Additional costs for re-shipping

If an order is returned to us due to address issues, the customer will be responsible for the re-shipping fee.

6. Customs, Duties & Import Fees

For international orders outside the U.S., customs fees may apply depending on your country.

Customers are responsible for:

  • Any import taxes

  • Customs duties

  • VAT or handling charges

We cannot control these fees, as they vary by destination.

7. Order Delays

Delays may occur due to:

  • High order volume

  • Shipping carrier issues

  • Holidays or severe weather

  • Customs inspections

If your order is significantly delayed, please contact us and we will assist you promptly.

8. Lost or Missing Packages

If your package shows “Delivered” but you did not receive it:

  1. Check your mailbox, front door, or neighbors

  2. Confirm the shipping address on your order

  3. Contact the carrier

If the carrier cannot locate the package, contact us with:

  • Order number

  • Tracking number

  • Full name and address

We will investigate and provide a solution depending on the situation.

9. Damaged or Defective Items

If your item arrives damaged or defective, kindly contact us within 7 days of delivery.

Please provide:

  • Order number

  • Photos of the item & packaging

  • Description of the issue

We will send a replacement or issue a refund where appropriate.

10. Contact Us

For any questions or issues related to shipping, feel free to contact us:

📧 [email protected]
🌐 https://usqualityshirts.com/