Return & Refund Policy for Usqualityshirts.com

Thank you for shopping at usqualityshirts.com.
Because all of our products are made-to-order using print-on-demand manufacturing, returns and refunds have specific conditions.
Please read this policy carefully before purchasing.

1. All Items Are Made to Order

Every product is custom printed and produced individually after you place your order.
For this reason, we do not accept returns or refunds for these reasons:

  • Wrong size chosen

  • Wrong color chosen

  • Change of mind

  • Ordering by mistake

  • Not liking the style or fit

  • Minor color differences due to screen display or printing variations

Please double-check product descriptions, size charts, and details before placing an order.

2. Eligible Refunds or Replacements

We offer free replacements or refunds if:

2.1 Defective or Damaged Items

If the product arrives defective, damaged, misprinted, or clearly different from the product description.

2.2 Incorrect Item Received

If you received a different item than what you ordered.

2.3 Poor Print Quality

If the print quality is blurry, faded, or significantly misaligned.

2.4 Lost in Transit

If the package is officially declared as lost by the carrier.

2.5 Major Manufacturing Error

If the design placement, color, or construction is significantly incorrect.

3. Requirements to Request a Refund or Replacement

You must contact us within 7 days of delivery with:

  • Your order number

  • A clear description of the issue

  • Photos of the item

  • Photos of the packaging (if damaged)

Send your request to:
📧 [email protected]

Requests submitted after 7 days may not be eligible.

4. Non-Returnable Items

We cannot accept returns or offer refunds for:

  • Customized items with personal text, names, or images

  • Wrong sizes ordered

  • Wrong colors ordered

  • Items that have been worn, washed, or altered

  • Buyer’s remorse

  • Digital products (if any)

Because each item is produced on demand, we cannot restock or resell returned products.

5. Order Cancellation Policy

Orders may be cancelled only before production begins.
Once your order enters production, it cannot be cancelled or modified.

If you need to cancel, please contact us immediately with your order number.

6. Late or Missing Refunds

If your refund is approved, it will be issued to your original payment method within:

  • 3–7 business days for most payment providers

  • PayPal: usually instant, but sometimes 24–48 hours

  • Credit/Debit cards: may take 3–10 business days depending on your bank

If you have not received a refund after 10 business days:

  1. Check your bank or PayPal account again

  2. Contact your bank for processing details

  3. Then contact us if the issue persists

7. Shipping Costs

Shipping fees are non-refundable except in cases where:

  • We shipped the wrong item

  • The item arrived damaged

  • The item has a manufacturer defect

For all other cases, customers are responsible for shipping costs.

8. Return Shipping (If Required)

In very rare situations where we request items to be returned (usually not required for POD):

  • We will provide instructions

  • Items must be unused and unwashed

  • Items must be returned in original packaging

Unauthorized returns will not be accepted.

9. Exchanges

Because products are made to order, we do not offer direct exchanges for different sizes or colors.
If you want a different size or style, you will need to place a new order.

10. Contact Us

For refund, replacement, or return-related questions, please contact:

📧 [email protected]
🌐 https://usqualityshirts.com/

We aim to respond within 24–48 hours.